Audiori J 
Administrator
Registration Date: 11-27-2004
Posts: 7,728
Location: "Clowns to the left of me! Jokers to the right! Here I AM stuck in the middle with you." - Stealers Wheel
 |
|
I don't have any information on Terry's kickstarter other than what they send out as updates.
We will check on that order.
Posting on the board vs sending the form is really just about organizing so we make sure the message gets to the right place. We used to have people post on the boards, send questions to email discussion lists, send emails about orders to band members or booking people or the manager. Most of these methods never made their way to us. Or one of these people would try to answer without access to the actual order information. We had one band member in one band answering these questions by saying he didn't know why we had not shipped such and such yet.. when we actually had.
We check the board frequently but not as often as the site email, plus with email we can regulate all the order questions to one folder and keep track of them. Here we might see it and forget about it by the time we get home from work or back to filling orders where we have access to order info. Or the thread gets buried.
We also used to have people post simply "where's my order" with nothing that we could actually use to find out who they were, what the order number was or what they ordered.
Occasionally something gets lost in the mail, especially with international orders. And occasionally there can be some hang up with the credit card transactions, a typo or something. And occasionally the credit card transaction place has some hiccup where the invoice email doesn't ever get sent to us.
__________________
"Education is the ability to listen to almost anything without losing your temper or your self-confidence." ~ Robert Frost
|
|
